This device has a Capacitive touch screen. This means that the only object it will respond to is the finger. It will not respond to finger nails, stylus, pens, pencils, or other objects.
HTC Hero Touch Screen Repair at Dr. Cell Phone
- Ensure that you are pressing firmly on the screen-these types of screen s do not respond to light taps.
- Check for a screen protector.
- If present, remove and retest.
- Some screen protectors interfere with touch screen sensitivity.
- Check for a carrying case.
- If present remove and retest.
- Some carrying cases interfere with the touch screen.
- Check if the screen is locked or not.
- If yes, unlock it by pressing the END key and test again.
- If issue began after installing a third party program from Market, remove the application, power cycle the device and retest.
- Note: Do not re-install the program and flag it as harmful to the device. .
- Perform a soft reset on the device by power cycling the device.
- Once the device powers back on attempt to use the touch screen to perform any function, or to navigate through the menus. If the touch screen does not respond remove the battery from the device. Re-insert the battery and power the device back on. Attempt to use the touch screen on the device.
- Perform a Hard Reset on the device, and re-test the touch screen.
- If the issue still exists, the device will need to be repaired/replaced.
If none of the above diagnostic steps help or if you think the capacitive touch screen is bad, take it to one of your nearest Dr. Cell Phone Repair Center to see if the Touch Screen replacement would solve the problem.
Diagnostic Info Source: HTC
