Apple’s Discussion boards are buzzing with a huge problem affecting many users of iPhone OS. People are starting to call it: “White Apple Logo Screen of Death.”

White Apple Logo Screen of Death Repair at Dr. Cell Phone

The problem manifests itself during an app install or update. During either process something interrupts the iPhone and/or iTunes from completing the task. Then the iPhone spontaneously reboots. The screen goes dark, comes back on, displays the Apple Logo, and at some point the iPhone boots and it’s file system mounts. The file system mounting is noted by two short vibrations, beeps or both. The phone actually appears in iTunes and if you have an App on your Mac like Phoneview – you can actually browse the iPhone’s media. iTunes will also display the “beachball” and stop responding. iTunes usually has to be force quit in order to get it to respond by relaunching it. The iPhone unfortunately never boots past the Apple Logo. Most users panic at this point considering the iPhone to be “bricked. “

Many people are encountering this problem regardless of whether or not the install or update is being done on the iPhone itself or from iTunes. There simply is no rhyme or reason to it and it’s not the fault of any particular App. The worst part is that since some people think their iPhones are “bricked” they return it to the Apple Store. However, replacement phones exhibit the same problem.

If you fall victim to this bug, you can send in your iPhone to Dr. Cell Phone for a complete restore on the iPhone. This is a process that can take hours because of inordinately lengthy backup and sync times. Rest assured that usually your iPhone is not “bricked” only stuck in some kind of endless loop. In order to break this loop we need to do a factory restore of the iPhone.

Dr. Cell Phone now offers the software diagnostic and repairs at all of our repair stores in Dallas, Tx and Houston, Tx. If you are outside of Texas and would like to mail it in then Dallas location is the mail-in repair facility.