FAQ

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    Frequently Asked Questions

    How much will this cost?
    Dr. Cell Phone strives to keep costs low so that repairing your phone is a cost efficient solution.

    You can get a quote on a repair in one of three ways:
    1. You can talk to one of our customer service representatives online
    2. You can send an email to repairs@drcellphone.com
    3. You can give us a call between 9am and 6pm CST M-F and 10am to 4pm on Saturday.

    We recommend using the first two methods since our call volumes are quite high and you may be placed on hold for several minutes. Our staff responds to most messages within a few minutes!

    Do I have to pay for shipping?
    Once we receive your phone we offer discounted FedEx ground shipping back to you for $6.99. (Free When you Order Online ).
    2nd Day $19.99
    Overnight $34.99

    How do I pay for the repair?
    Because every repair is different, we cannot take payment until the repair is completed. When we receive your phone, a representative will contact you with a quote and will ask for payment preauthorization.

    Does the estimated price include labor?
    All prices include parts and labor.

    How long will the repair take?
    Most repairs can be completed within one business day (same day repair and Overnight shipping option is available for most phones). However, we will occasionally have to order parts or software for the repair. In this situation your repair may take 3 to 5 days. In rare circumstances the repair may take longer.

    What is your warranty policy?
    All non-liquid damage repairs are covered for 30 days. If you should find that the same problem persists after paying for the repair, we will take it in for a warranty repair free of charge. The customer must fill out a warranty repair form and submit copies of their receipts with the phone. Dr. Cell Phone will provide the customer with a prepaid shipping label to get the phone back to our workshop.

    How do I get started?
    Click here for directions on submitting your cell phone for repair by mail

    Click here for directions to one of our retail stores.

    Our Technicians

    Dr. Cell Phone technicians are trained cell phone, Smartphone, and iPhone repair professionals who have worked for the major manufacturers, including Apple, HTC, Motorola, Samsung, and Nokia. They have a combined experience of over 25 years and extensive knowledge of all cell phone models, including iPhone, iPad, iPod, Smartphones, and tablets. Their skills and experience include HTC, Samsung, Motorola, Nokia, LG, Droid, and iOs software repairs.

    Call Dr. Cell Phone for Quick Smartphone Repair Service

    If you are having trouble with your iPhone or cell phone, Dr. Cell Phone can help! For walk-in Dallas or Houston cell phone and iPhone repairs, or convenient mail-in cell phone repair and iPhone repair service nationwide, contact us today! We will repair your Smartphone, iPhone or cell phone in 1 to 3 days, so you won't be without it for long. We are committed to fast, high-quality, cost-effective cell phone, iPhone, iPad, iPod, and Smartphone repairs and services.

    Our Promise

    When you trust your cell phone, Smartphone, or iPhone to Dr. Cell Phone, you can expect a live person will be on the phone to answer your questions about your iPhone, iPad and iPod. We stock most replacement iPhone parts in-house. Our cell phone and iPhone repair service prices are the same or lower as competitors' prices. We offer a solid 30-day warranty on our work and parts, except in the case of liquid damage.

    Dallas and Surrounding Cities

    Dallas Cities: Dallas, Fort Worth, Arlington, Plano, Garland, Irving, Grand Prairie, Mesquite, McKinney, Frisco, Carrollton, Denton, Richardson, Addison, Allen, Azle, Balch Springs, Bedford, Benbrook, Burleson, Cedar Hill, Cleburne, Colleyville, Coppell, Corinth, Crowley, DeSoto, Duncanville, Ennis, Euless, Farmers Branch, Flower Mound, Forest Hill, Forney, Glenn Heights, Grapevine, Greenville, Haltom City, Highland Village, Hurst, Keller, Lancaster, Las Colinas, Lewis

    Houston and Surrounding Cities

    Houston Cities: Houston, Pasadena, Pearland, Baytown, Conroe, Deer Park, Friendswood, Galveston, Lake Jackson, La Porte, League City, Missouri City, Sugar Land, Texas City, The Woodlands, Alvin, Angleton, Bellaire, Clute, Dickinson, Freeport, Galena Park, Humble, Jacinto City, Katy, La Marque, Richmond, Rosenberg, South Houston, Stafford, West University Place.

    Nationwide Locations

    National Cities: New York, NY-Los Angeles, CA-Chicago, IL-Philadelphia, PA-Phoenix, AZ-San Antonio, TX-San Diego, CA-San Jose, CA-Jacksonville, FL-Indianapolis, IN-Austin, TX-San Francisco, CA-Columbus, OH-Charlotte, NC-Detroit, MI-Memphis, TN-Boston, MA-Seattle, WA-Denver, CO-Baltimore, ML-Washington DC-Nashville, TN-Louisville, KY-Milwaukee, WI-Portland, OR-Oklahoma City, OK-Las Vegas, NV-Albuquerque, NM-Tucson, AZ-Fresno, CA-Sacramento, CA-Long Beach, CA-Kansas City